Is it possible to add columns to the My Requests view of the portal?

Question

I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find.

We are using Service Desk internally to manage change requests (releases, server upgrades, etc.) All of our tickets end up closed; it's the resolution value that's sometimes important. For example, if a release is rolled back, the ticket is closed with a resolution of Rolled Back; same with Declined or Canceled.

I'd really like to be able to display the resolution in the My Requests section of the portal so it's clear to requesters which of their tickets have been successfully launched, which have been rolled back, etc.

Is this possible?

Katarzyna · Answer

Hi @Esther Strom,

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

Esther Strom · Answer

Thanks, Mike. We do actually have that add-on, but I'm not finding a way to add fields to the requests list, only the request form itself.  I'll keep looking.

Mike Rathwell · Answer

Hi @Esther Strom

The short answer to this is "you can't get there from here". The longer answer is that there may be a plugin that can address that for you. I had a quick look and Extension for Jira Service Desk may fit your needs by apparently being able to expose other fields beyond defaults to the portal.

Interestingly enough, this is a project on my backlog for my server version of JSD and I have been shopping for addons like that for my version.

Hope this helps!