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Why do some closed tickets show "None +1" in their Sprint field?

Esther Strom

I had a user report this, and I'm not sure what the answer is, but I have confirmed it.

When looking at a Sprint report after the sprint completes, the user noticed that when clicking through a completed issue, the Sprint field on the issue shows "None +1". When you click on the +1, it does show the expected sprint, but why the "None" part? I get that a ticket can have multiple sprint values (i.e. if it started in one sprint and was moved to a subsequent one when closing the initial sprint because it was incomplete), but that doesn't seem to be the case here.

2020-04-14 17_49_49-The Usual SUSpects - Agile Board - Jira - Vivaldi.png 2020-04-14 17_50_30-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

2020-04-14 17_51_14-[RALTSS-7656] The idle timer expiring in GUI Change order or modify payment flow.png

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Bill Sheboy

Hi @Esther Strom

Did you submit a defect for this issue? I found an older item that is similar, and which was addressed several years ago: https://jira.atlassian.com/browse/JSWCLOUD-10460

Best regards,

Bill

Steve Hess

I just closed a sprint (70) and indicated to move open tickets to next sprint (71), many of the tickets moved have "+1" as the Sprint. Have to go thru every ticket to try to spot them.

Any idea how I can find the tickets with sprint = "+1"

marie.mitchell

I have the same issue too - 'None +1' which cannot be removed.

It is leading to inaccurate reporting on the sprint health gadget - and many more reports i'm sure.

Any ideas anyone?

Thanks!

Donna Malgieri

I have the same issue - added a comment to the link above, thank you! I fine that the task doesn't show up in all views I have - which is concerning.

Akhil Karun

Hi @Esther Strom

This is because if it a past sprint, it's displayed under the '+' sign. The 'None' would have a value only if there is and associated sprint that is currently active.

Vanjaxi Mahendrakar

I could resolve the +1 sprint by checking the sprint filed in JQL and changing it to the recent one in Bulk change.

Nicolas Andika

but can we make it the field still have the value of the sprint, instead of changing to none +1?

Nic Brough -Adaptavist-

It already does. "None" means that the issue is not in an active or future sprint. So it is showing you the value of the sprint.

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