Amir Katz (Outseer) Expert

It's easy enough to print a workflow as a diagram (although it's really ugly, so I created a Visio diagram manually). I can also view the WF as text and print the screen. However, each transition has several configuration item: * view (screen displayed) * properties * triggers * conditions * validators * post-functions *…

I am playing around with the field type Checklist (which is provided by the add-on Checklist for Jira). I added a new field of this type and set a value for it in an issue. However, when I add a new pie chart gadget to a dashboard, this field is not listed in the drop-down for Statistic Type. Seems like a bug to…

I am using this code: payload = {'update': { 'summary': [ {'set': 'new summary here'} ] } } url = 'https://my-jira-server/resr/api/2/issue/CCB-666' headers = { 'Content-Type': 'application/json', 'Accept': 'application/json', } requests.put(url, headers=headers, data=payload) The call fails with error 400 with this…

When checking this: https://docs.atlassian.com/software/jira/docs/api/REST/ Clicking on the 'server' directory in the above opens the REST-API for Jira 7.6.1. There are no directories there created after end of 2017. Anyone? Thanks

Hi, When I try to edit a date/time picker field, I get a corrupted calendar display (weekdays are not above the calendar). See attachment below called CCB 10014. This happens on a Jira server 7.11.2 In an older server (6.4.11), it works as expected - see attachment called SOSP-3758 It happens to other people as well, so…

I am migrating issues from one Jira instance (the source) to another Jira instance (the destination). I am exporting issues via CSV and then importing the CSV to the destination. I have several multi-line text fields which have newlines embedded - some are custom fields, but system fields (e.g. Description) display the…

We already have JEMH add-on installed and configured to handle incoming mails. We plan to install JETI (Jira Email This Issue) add-on for mailing issues only. However, it also has a section for handling incoming mails. Does anyone know what will happen if JETI is configured for incoming mails? Will there be a race…

Is it possible to create a new project and set the number of the first issue to a number other than 1? That is, if the project key is FOO, I want the first issue to be FOO-10000 instead of FOO-1. The reason is that later I will perform an issue import from another server, for issues FOO-1 up to FOO-9500. Thanks

I have a project from which I need to retrieve the list of distinct users that are reporters or assignees. I saw some answers about a REST API that returns the users in a project role (e.g. jira-users) but I'm not sure it will work for me as this is an old project so there are many reporters and assignees who are no longer…

I am migrating a project with its issues from one Jira server to another. In the old project, we have several project-specific issue types (no problem there), but there are several issues of types Customer Request and Task, which are standard Jira issue types. In order to migrate the old issues, I must add these two types…

Hi, I have enabled reciprocal linking between two Jira servers (let's call them new and old). I have many issues in the new server with links to issues in the old server. When I access such an issue on the new server, I see the link to the old issue in the Links section. However, when I perform a simple search (that shows…

I am sending events from a ScriptRunner post-function and they are sent, but I wonder whether events are logged in any of the Jira server logs. I do not see events in the catalina.out (under /usr/local/jira/logs).

I have a single-choice custom field with values A1, A2, B1, B2. In the project I have two issue types, A and B. The field is associated with both issue types. When I'm creating issue type A, I want to see only the A1 and A2 as the choices. Similarly, for issue type B, B1 and B2 only. I went by the book and created two…

I created a filter and configured the columns I want to see (total of 21 columns). When I run it, I get the issues and I see all my columns. However, when I do Export --> Excel (Current fields), one of the fields, Description , is not in the Excel. I removed one column (Status) and now I see the Description. However, I…

I created the groovy code below to have the post-function set the issue's component. However, I get an error in the call to issue.setComponentObjects(): import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.project.Project import…

Hi, I created a Behaviours script to show/hide one of seven custom fields (B1-B7) depending on the selected value of another custom field (A). The behavior is defined on field A, with no initializer code and it's mapped to my project as a JIRA project. Field A is defined as Required so it's displayed in the Create screen.…

I need to force a transition when an issue is assigned (via the Assign button), but only if it was previously unassigned. Following the documentation about Fast-track transition an issue, https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_fast_track_transition_an_issue Then building on the example given…

I have several groovy scripts used with ScriptRunner - some as validators and some as Behaviours. I have l code lines like this (which are repeated for 10 custom fields: if (is_a) { field_a.setHidden(!is_a) field_b.setHidden(is_a) // more fields here } elif (is_b) { field_a.setHidden(is_b) field_b.setHidden(!is_b) // more…

I have a custom field, of type cascading select list, with these values (first -> second): customer_A - Location1 (one choice) customer_B - Location2 (two choices) - Location3 etc. However, when I select Customer_A in the first drop-down, the second drop-down has None and Location1. Similarly, choosing Customer_B, I get 3…

I am using Behaviours to conditionally hide/show one custom field out of four (A,B,C,D), based on the value of another (single selection) custom field (X). When the value of X is "AA", I want to show field A and hide B,C,D. When value is "BB", I want to show B and hide A,C,D, and so on. I am basing my code on the example…

When I add a comment in a regular Jira project, I can limit who can view it - there's a lock icon with a drop-down menu that has All Users/Project Roles/Groups. Let's call this full permission model. In a Service Desk project (logged in as an Agent), it's different - there are two buttons: Share with Customer and Comment…

Hi. I created a Service Desk project. I am using issue type Incident, in which I assigned many fields (standard and custom). I then mapped a new Service Desk request type Incident to this issue type. The problem is that when I edit the fields for this request type, I see some of the issue type fields, and others are…

I created 2 transitions between 2 states (A and B) . In the workflow diagram edit screen, it shows one line between A and B, with two arrowheads, with the two labels (e.g. "More Info" and "Working"). However, when I click on the line, I'm able to select only one transition. Any idea how to select the other one?

Hi, I created a transition from "Pending Customer Information" back to "In Progress", which will fire when customer responds with information. I made it visible in the customer portal. I named it "Customer responded, proceed" (so Agents will know what to do), but this is not the text I want the customer to see. I would…

I'm considering Jira Server Desk installation in Server mode. If and when it becomes a critical system, it makes sense to convert it to a Data Center installation. Is this doable?