Services can now be categorised. The service type is a label added to services to help categorize their nature. While it has no technical impact on the performance of the service. This is the first step in the journey towards synchronization with Compass services. Currently, a service can be categorized as a software service, business service, application, or capability. Atlassian also claim, over the coming months, they will be making several improvements to the services within JSM projects. My guess is that this is to bring JSM services more in line with Compass.
JSM agents are now able to edit request forms without re-opening the form to the customer. If you need to make edits, just click edit and make the changes without worrying the customer can do the same. If you do need just edits, select Open customer edits. Atlassian also made improvements to form settings so you can understand and see your selected preferences much more clearly.
Read more about opening customer edits on a form, or about form states
PLATFORM
Data security policies have had some great attention this month. Inside Atlassian Access, security policies now have the ability to block public links from within Confluence. These controls are both at the space and instance level. To understand more, follow Learn about preventing public links.
Policies can also now block individual pages or blogs as well as entire space exports. Admins are now able to block exports of pages and blogs from Confluence spaces via PDF, CSV, HTML, Word, and XML in Confluence. Previously, the data export rule allowed customers to block exports directly from pages and blogs but didn’t block users from export of that content from Confluence spaces. With this change, exports of pages and blogs will be blocked at both the page and space level.
Learn more about preventing data exports