Not getting validation email at new email when changing email

[William Peng]

Hi trying to change my email but not getting validation email at the new email address. Got tons of email at the old email. Tried resending and canceling the request and redoing it. I checked spam, nothing.

Any help would be a appreciated.

[Prachi Bolar]

Hello @William Peng 

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc. 

Request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

We have a community post that can help you to un-suppress emails for other use cases. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

Thank You,

Prachi

[William Peng]

Prachi:

I can't open a request in support. Only option it gives me is community and documentation.

And the links you shared seems to apply to Jira not trello. When I click on admin.atlassian, it asks me to create an organization.