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Cannot log into Trello on iPhone

Benjamin
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August 11, 2021

I've tried creating new accounts, resetting my password, and checking my phone's settings to see if anything is interfering with the app. I checked the problems it says it is having; yet, it will not open. Please advise.

 

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2 votes
Answer accepted
Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 11, 2021

Related issues: https://community.atlassian.com/t5/Jira-Software-questions/We-couldn-t-log-you-in/qaq-p/1525300 (says to clear all cookies/cache data for all atlassian sites - not just trello but all atlassian.com domains)

Some other threads with related info:

https://community.atlassian.com/t5/Confluence-questions/quot-We-couldn-t-log-you-in-quot/qaq-p/1671277 (it's possible account is marked as spam? or browser issues even on mobile)

 

Some of those posts are from today, so there could be an issue server side that I'm not aware of also.

1 vote
Answer accepted
Nic Brough -Adaptavist-
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August 11, 2021

I'm afraid that's something to do with the software on your 'phone.  It's working fine for the people near me who use Atlassian on the their iphones

Benjamin
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2021

I borrowed a friend's iPhone and the app is still not working. Although this could be a problem from the software on their phone as well.

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