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"We couldn't log you in" Edited

Hi! I am unable to access specific pages on Confluence. I've logged out and logged back in multiple times.

I am able to view the main homepage with the list of pages that I have access to. However, when I click on any of them, I'm faced with this...

we couldn't log you in.PNG

I've read other threads where others have also had this same issue, and sometimes it was in relation to something on Atlassian's end. Please assist, thank you!

1 answer

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Answer accepted
Vero Rivas Community Leader Apr 22, 2021

Hi @Nina Levitin 

    Talk to atlassian support

    https://support.atlassian.com/

    There seems to be an incident

    https://status.atlassian.com/

Cheers

Thank you @Vero Rivas! I've tried to contact support and every time it leads me to this page. I also saw the incident you've sent - however, it was last updated (4) days ago so I'm curious if they're still working to resolve it or if it's been resolved. I was hoping for a support team member to take a look at my account to see if it's in relation to this incident or if it's a different problem since others in my organization have been able to log in.

Any additional insight would be greatly appreciated!

I am having the same exact issue. I'm also able to view the main homepage with the list of pages that I have access to. However, when I click on any of them, I'm faced with the same message about not being able to log in. 

Is there an update on this incident?

Like Nina Levitin likes this

@Nina Levitin I cleared my cache on my browser (I was using chrome), and now I as able to get everything working just fine. Try that, hope it works for you!

@Julie Wozniak - that worked! Thank you so much, I really appreciate your help.

Like Julie Wozniak likes this

I cleared cache in Chrome (multiple times), rebooted my machine multiple times.       It does trigger a new login, but when I login (password confirmed by logging into atlassian main page) and it goes back into the loop of "we couldn't log you in".     

 

  I can access Confluence through MS Edge, but Chrome is my preferred browser and where I have all of my links.  

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