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Hi, We're very new to Jira Service Desk. I wanted to look into getting the tickets in my email, but in all the KB articles I read it said to go to settings (with a picture of the settings gear). I do...

• Question
• jira-service-desk

When I click the "Push" button in the SourceTree window I get a window asking me to select the desired branch and at the bottom of this window there is an option to "Force Push" (which is necessary a...

• Question
• sourcetree
• windows

...small&ownerId=aculver&avatarId=10830","32x32":"https://jiradev.uwo.ca/secure/useravatar?size=medium&ownerId=aculver&avatarId=10830"},"displayName":"Andrew Culver","active":true,"t...

• Question
• jira

hello the below code does work on the create issue pop up or when issue type is changed. it is the code to add business days to due date depending upon the priority value. any help is appreciated. ...

• Question
• atl-dev
• javascript
• jira

Hello everyone, After reading this: https://confluence.atlassian.com/agile/glossary/kanban-board and this https://confluence.atlassian.com/agile/jira-agile-user-s-guide/creating-a-board I do not kno...

• Question
• jira-software
• atlassian-support
• jira
• kanban
• project

Hi, I did upgrade the fisheye/crucible from 4.1 to latest 4.5.2 .Fisheye fails to index the SVN repository. And the following error message is appearing at UI when trying to start the repositor...

• Question
• fisheye-crucible

  The admin is sure, you already noticed these little tags, you can (and should) add to your questions, discussions and articles here on our Community Platform. The main product and interes...

• Article
• announcement
• community-guidelines
• feedback
• new-to-community
• tag
• +2 more tags...

...small&ownerId=aculver&avatarId=10830","32x32":"https://jiradev.uwo.ca/secure/useravatar?size=medium&ownerId=aculver&avatarId=10830"},"displayName":"Andrew Culver","active":true,"t...

• Question
• jira

In the new UI, I cannot find how to Enable Ranking. I followed the following page, but I could not even find "More -> Board Settings" . https://confluence.atlassian.com/jirasoftwarecloud/enabling...

• Question
• jira-software
• rank

Here is the step I took: 1. Select project, Epic and see all Sprint and issues in the backlog 2. In 'some' issue, I see the detail of the issue, change wording in its description  3. Click Sa...

• Question
• jira

Dear community, I would like to create a new Request type: SO new joiner access request. I would like to add the following questions: Mr/Mrs/Ms: drop down menu First name: short text La...

• Question
• jira-service-desk

Today I am unable to change the name of any workflow. I have Jira System Admin privileges on our cloud system and have changed the Workflow names previously. Now, when I edit a Workflow, I see this :...

• Question
• jira
• jira-cloud
• workflow

Situation:  cannot create a brand new database, but can delete all the tables , ignoring the errors Seeking for you suggestion:  how to move a jira instance (running, but some problem) to ...

• Question
• jira
• jira-software

Hi,   What is the best practice to escalate Service Desk tickets to the main bug database project of a product? Duplicate and move to this project? Thank you in advance, Sabine Van Regenmor...

• Question
• jira-service-desk

System says we only have a license for 10 jobs and that we have 12. The UI shows only 10 jobs configured. The test license is now expired and we cannot apply our key nor establish why there are 12 jo...

• Question
• bamboo

I can't login to make a support request.  I go to support.atlassian.com, scroll down to the bottom and hit "Log in to contact support", it loads to the page to make the support request, but then...

• Question
• account
• atlassian-support

When we log work to on a issue, it changes the date started to previous day (n-1)? However, it looks correct while the log work window is open. Any ideas, recommendations? 

• Question
• jira
• jira-service-desk

Action: Set a repeat on "16th each month at 0 am" Expected: "16th each month at 0 am" What I see: "16th each month at 2 pm" I think it's a problem with timezone, but I cannot f...

• Question
• trello

Which Javascript chart library does Atlassian use for dashboard gadgets and Jira Service Desk SLA charts ?

• Question
• jira-service-desk

When SLA definitions are updated, Jira Service Desk recalculates the SLA values on issues, but not all of them. Which issues are included and which are excluded from this calculation? Does the recal...

• Question
• jira-service-desk

I update the work flow on a project and with in hours I rolled back the update to the initial backed-up work flow. In this process few tickets that got created in between are not showing transition b...

• Question
• jira
• transition
• workflow

Hi Atlassian community,  I want to check the distribution of my work in the different projects. Which is the best way? Which filter could I use to check and control all my work logs?  I l...

• Question
• jira

Hi, I wan't to create a custom field in Jira cloud add-on. So, I referred to this documentation and made my code as below, AP.require(['request'], function (request) { request({ url: "http...

• Question
• app
• connect
• jira
• jira-cloud
• rest-api

Hi, using @<member1> in a comment leads to direct email to <member1>, working perfect.   Using @board delivers no emails to all members (of the board).   Also tri...

• Question
• notification
• trello

For the Grooming Transition Status only, the [Measures].[Transition to status first timestamp] is > 1,000,000,000 for all issues. It is "normal" for all other status. What is going on?!?!

• Question
• eazybi
• jira-service-desk