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Hi Folks, I have an issue with some tickets, when a customer response the ticket created, the system creates automatically a new case (a new ticket). Could you guys explain me in which cases i...

• Question
• developer
• jira-service-desk

my company wants to manage their orders in jira. They want to have the parent issue contain a total budget and all the child tickets contain their costs which subtract from the total budget in the ep...

• Question
• cost
• custom-field
• jira-software

HI Guys,   I have two jira instances linked to one, global confluence instance. I have configured application links and it all works fine.   The only issue I have is that all the gadget...

• Question
• confluence

I've accidentally deleted the jira-administrators group and I dont know how can I recover its admin permissions. I can add the group back but, it does not show the admin flag next to the group name.

• Question
• atlassian-support
• jira

Running into an issue here that I can't really seem to get to the bottom of - our out of the box automation rule to reopen issues after they've been closed fails to run. Any ideas on where to look? I...

• Question
• jira-service-desk

Dear all,   In my company we have Jira and Bitbucket. I would like to create a bitbucket branch in a workflow transition. In order to create the branch I think I need to create a webhook to bi...

• Question
• bitbucket
• developer
• webhook

I am unable to add a directory to my project.   The directory name is bce_common, and is pictured below.  As far as I know, I have no submodules in the project.  When I browse the sou...

• Question
• bitbucket

Hi All! This is an issue that I have been facing in multiple companies and I'm hoping someone has an answer. Story points are used at the story level. But I was asked to get the sum of the story poi...

• Question
• jira-software

I was engaged by my dev team to do an SIA(security impact analysis) on their development environment,  They want to use Bamboo to publish their releases to the various environments,exactly as sh...

• Question
• bamboo

On the production side we can only see the file link. When we go to edit the attachment it shows that preview is checked and in the viewer on the right it shows that it will preview the image. What a...

• Question
• attachment
• confluence
• macro
• pdf
• wiki

My Sprint reports are all flat with one giant red spike at the end, the x axis also has double numbers. This is for all sprint reports.

• Question
• jira-software

We currently have an Atlassian environment with JIRA, Confluence, etc. I am setting up a new environment to replace my existing one. In this new environment:  Can I use my current license for ...

• Question
• confluence

A gathering place for the notes from Thursdays event.  :)

• Discussion
• ace
• ace-northern-virginia
• teamwork

We have Confluence hosted as a cloud with Atlasssian. I assume as part of hosting, Atlasssian either backs up space/instances in real-time or nightly batch.  How can I restore one space that wa...

• Question
• confluence

Hi All, Can we add custom fields to the screen where we can add organisations/customers? Also is there an option to import customers/organizations information without manually entering one by one. ...

• Question
• jira-service-desk
• jira-service-desk-cloud

How do I keep track of the time spent on files in each status in JIRA cloud?  Basically we need to know how long it is taking a person process a file.   

• Question
• jira
• time-tracking

Dear All, For any tickets created by Service Desk agents, on the "Raise Requests" on behalf of form, is it possible to include company/Organization field, where the SD agent can automatically p...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hi All, I want to create two select lists; value of second list dependent on the selection of the first select list. I think this is possible using script runner. This is to request if someone can s...

• Question
• jira
• jira-service-desk

Hello! Is there a way to show a report of hours that users logged for current month only? And subscribe to it via e-mail for current month?

• Question
• jira
• worklog

I was wondering on how I can go about getting automatic time tracking for cards in Trello. The timer would begin when a user moves a card from the list To Do to the list Counting. If the card is mov...

• Question
• trello

I need to create a document code in a customfield (document_code) that autoincreases based on the issue type. for example I insert the first record with issuetype = bug -> document_code = bug-001...

• Question
• jira

My users are being notified when a page edit is being made even though I've unchecked notify watchers at the page level. Are space watchers notified even though page edit notifications are declined a...

• Question
• confluence

Hi, I want to integrate JIRA and Service Now tool using REST API and without using third party tool. So I think webhook is the good option.  I have refer this doc https://developer.atlass...

• Question
• api
• atlassian-support
• jira
• jira-administration
• jira-development

I am inheriting a Jira database from a predecessor.  He had set up one of our projects as a Business Project.  It is a software project so I changed the type of project with no problems.&nb...

• Question
• jira

Is it possible to export a jira software project from one server, and then import just that one software project onto my new server which hosts a service desk project.    Current set up:&...

• Question
• jira
• jira-service-desk
• jira-software
• project