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I am an agent of Jira Service Desk. We use Jira Service Desk internally to approve IT requests in the company. Along that approval process there are multiple people involved who do not have agent per...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to to add a custom field to customer notification email in service desk? (Service Desk Jira project: Project settings/Customer notification)

• Question
• jira-service-desk
• jira-service-desk-server
• server

I currently have in my schema estimation in user points Is it possible to modify it to estimation in days?

• Question
• estimate
• jira-software

Currently I cannot configure how to archive the done cards in nextgen Kanban board. This is leading to a lot of cards in Done

• Question
• jira-software
• kanban
• next-gen

Hello,  I will like to create a folder in a space like this one. How can I create.   

• Question
• confluence

I can't import csv. It shows following error: Something went wrong. Contact administrator

• Question
• insight
• jira

Hi,  My query is that, customer should be able to close resolved ticket. "Show transition in the customer portal Configure" is not visible when configured workflow. Could you please help us t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I developed a bamboo plugin of a new task type.This new task can work now,but when I try to View plan as Java specs. it can not work. So I try to add properties and builder and exporter for my plugi...

• Question
• bamboo
• bamboo-app
• bamboo-development
• spec

Hi everyone, I cannot start the sourcetree GUI. As you can see in the attached screenshots, I can only manage to see the window borders. I've already uninstalled and re-installed the sw downloading ...

• Question
• sourcetree
• windows

Hello, when I try to create a pull request using Firefox, it fails with multiple errors, first is `this.storage is undefined` (see attached image). When I use chrome 76, it works. Is this a known ...

• Question
• bitbucket
• bitbucket-cloud

Hi I am a support engineer and I manage the JIRA service desk for our organization, from time to time I got customer complaining that they lose access to our organization, seeing the error start with...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Is there any possibility to prevent overwriting an embedded Excel-File through several Users ?

• Question
• confluence

Hi, Is there a way how to cache  a custom private image for pipeline, please? The custom image is pulled every time and it  increases unnecessarily the build time.

• Question
• atl-pipelines
• bitbucket
• bitbucket-pipelines

on the old design I made a table for a test case, for example, |num |description | expected|-  now on the new design, the table doesn't look like a table  I would love for any help or id...

• Question
• jira-service-desk

Hi, With the new issue view being rolled out in cloud instances and the new text editor coming with it, I am in the process of switching over from using the wiki-markup to the markdown syntax. ...

• Question
• editor
• jira
• jira-cloud
• jira-software-cloud
• mail-handler
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Hi,   I have Windows Server 2012 R2 running as a Bamboo Agent. I am facing problem checking out source from git:   simple 18-Jun-2019 08:36:35 Build Media - Media Sorter - Default Job #...

• Question
• bitbucket
• bitbucket-server
• server

Is it possible to hide areas of the standard issue mask. So far I have only found a way to add or remove fields.

• Question
• jira-software
• jira-software-server
• server

Hi Team, From Yesterday I'm facing authentication issue for rest api which was working well from last one year. I've used basic authentication with base64Credentials and when my program reachin...

• Question
• cloud
• jira
• rest-api

How can I disable the sourcetree icon changing at random?

• Question
• sourcetree

Hello All, I am setting up a test Jira Service Desk System 7.6.1. I have taken a XML backup and restored on the test Server but I am facing a problem with Change Management Workflow. When I create a...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to automate data migration for portfolio data from one jira server instance to another? If not automated, is there a manual way to do this?

• Question
• advanced-roadmaps

Hi Guys! Every time i create new user in Jira i have to check "Send notification email checkbox". Is there some simple way to make this checkbox allways selected on some confliguration or .vm ...

• Question
• administration
• jira
• jira-administration

  Good Morning; After the scheduled restart of the Jira instance, when starting the application, it does not start and implies that the JIRA installation has been lost. How can we recover the ...

• Question
• jira-service-desk

if I import 3600 in then JIRA create issue with time as 1h if i import by 7200 then JIRA create issue with time as 2h but for 50m if i import with 3000 it gives zero, Please check for importing ti...

• Question
• jira

Hi,  I'm trying to update an issue field and transition. I used POST call to '/api/2/issue/ISSUEID/transitions' { "fields": { "summary": "test" }, "transition": { "id": "1" } ...

• Question
• api
• developer
• jira
• screen
• transition
• +1 more tag...