I had an issue in my "Code Review" state, then my Pull Request in Bitbucket was merged which would cause the issue to go into the "In Testing" state. When the issue's status got changed to "In Tes...
I have a ticket in service desk that has been submitted without an approver. The service desk agent determines that an approval is needed and manually adds the approver. Is there a way to send an ema...
I've just started a trial and trying to create a service desk, but when selecting classic it says No templates found We don’t have any templates that match your search and filters. ...
Old school confluence allowed you to simply type [Text to be displayed|ChildPageLink], you could then publish the page and a link would be created that you could select and it would create a child p...
The employee that set up our trello is no longer employed with us. I tried creating a new board but it still has him as administrator. We want to update our settings but can't becau...
Hi All, I'm looking for a way to get a list of Tasks that a JIRA User worked on in a day so that we can improve the time-logging process. For each user there will be an API call to get this data - b...
I'm creating a Knowledge Base in Confluence, and would like my "Home" page to have a few headings and then each heading would have a button beneath it that, when clicked, would open another page that...
I had a client clear her cache in Chrome and when she tried to log back in it came back with a "JavaScript load error" She is not able to log in.
Hello, I've noticed on my test instance that if a user has application access to JSD and has not been added as an agent to a project and the project has open access the user can log on and e...
We just upgraded to v7.2 server. Since the upgrade, our docs site is intermittently slow to load. Our infrastructure team has tried optimizing the database and we fixed the Marketplace connect...
How can I restrict access to project creation? . If The default group is: Jira-Users. I appreciate your attention in this regard. Thank you
We currently have our Confluence Cloud set up as a public site (under Use Confluence in the Global Permissions, "Can use" is selected for Anonymous users). This is working well. However, we want to d...
Basically what I said in the title: When will the old editing experience be phased out? I am relying on the old editing experience because I need the ability to show videos as links instead of thum...
I am in a company of 15 employees and we use trello to share some information among the team of developers. It turns out that 3 accounts were created, but the registration confirmation email never ar...
For anyone familiar, what's the difference between Jira Cloud for Sheets (by Atlassian) and Google Sheets Integration (by MobilityStream, LLC)? I'm looking to export data from Jira ...
As of now as soon as a ticket is created it notifes me in opsgenie but what i want is that one a ticket is set to In Progress and has a Jira priority of Sev 1 it should then send the notification to ...
Our Users are starting to use the Confluence Android App. I have been asked if there is anywhere to UNTICK Notify Watchers to stop immediate email notifications for every save. If you untick the bo...
Hi All, We are working on migrating our Jira and Confluence to another Cloud Instance. Is there any documentation/ Checklist that can guide/walk us through? I will be exporting Jira and Confl...
When while following the current posted directions, when user generates a SSH key from sourcetree and attempts to add the Key to sourcetree per directions they get an error "That SSH key is invalid" ...
I am trying to get Service Desk Cloud to connect to a Kiosk account that I created in our Office 365. (I have even tried converting the account over to a E3 license) I have tried setting it up as a ...
Hey everyone, We just implemented SSO on our test JSD for say hello.com email address. I have enabled the options so that customers can sign up and create their own accounts. But my test use...
I'm trying to run a query to list issues with comments from a certain year in a certain project, but I'm not having any luck. Here is what I'm running (JQL says the syntax is correct) projec...
There is possible to create a document cover standart?
The date pick does not seem to work any more with the new editing pages.
Hi there, we're currently using PagerDuty but I've started to look over the fence on Opsgenie. It looks feature rich but I can't find any resources on time based alert grouping. It's a...
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