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I tried to sign in to Confluence when I got to work this morning, and could not access any pages. I checked my permissions for the space, signed in and out of our SSO, tried different browsers, signe...

• Question
• cloud
• confluence
• confluence-cloud

Hello all,  A short background, I am working on a service desk for a department. The issue may require multiple steps to complete but it does not have to be in order. For example, once the user...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there a way to bulk remove groups? I tried using BobSwift CLI but got no where! Tried to nest the commands like mentioned for some other examples, like this: acli --action removeGroup --group "...

• Question
• jira
• jira-server
• server

Is it possible in jira automation to convert a task to a sub task and linked it to a specifique task # ?  If so , how to do it ? 

• Question
• jira-core
• jira-core-server
• server

Bitbucket Server pull requests is undoubtedly a fantastic feature that helps collaboration. GitFlow integration in Sourcetree is another nice feature that helps promoting good processes in developmen...

• Question
• bitbucket-server
• sourcetree

I am using Jira projects and confluence. I want to give my clients the ability to see a change log of development in our main platform. I thought maybe there is a way to log the "Done" row on our J...

• Question
• cloud
• confluence
• confluence-cloud

Cuando descargo incidencias en formato CSV, JIRA lo hace automaticamente separado por comas (,), cuando lo abro en Excel no lo hace de manera correcta. Hay alguna manera de cambiar el separador al m...

• Question
• cloud
• jira-core
• jira-core-cloud

When we are using the issue search, we generally always are going to filter our search by one of our custom fields (Client Name) in addition to the Project / Type / Status / Assignee. Is there any wa...

• Question
• filter
• jira-software
• jira-software-server
• search
• server

Hello, I would like to know how I can hide the ticket request types until the learner has searched through our documentation? Once they have searched and been unable to find a resource on that, they ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I am trying to add an application link for Refined so that I can get access to the knowledge base module on the refined UI.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Guys, I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated k...

• Discussion
• new-to-jsm

We have a service desk that we've just started using and it's creating an odd issue. Specifically, we have notifications turned on for new issues, and most of them come through just fine (85% or so)....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can you have more than one name in the Reporter field? I have tried searching Atlassian for a description of this field to no avail. 

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, Within an Xporter report I want to display the amount of time spent on an issue during a specific period of time. As an example. Today I run a report and I want to know how much time was spent ...

• Question
• jira-software
• jira-software-server
• server
• time-log
• xporter

Hello, again,  If I install this add-on, what will happen to the existing automation (the one comes with the system). Will it override it? and what happens if we have both? I'm trying to preven...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

I recently created an new confluence page and deleted an old one. In doing so the old link utilized by others is sending them to a page that is in the trash, rather than the new page I created. Is th...

• Question
• new-to-confluence

What is the purpose of th information pannel? On the previous version of Confluence it was able to insert tables inside the information pannel, and on this new version it's not possible.

• Question
• confluence

Is there a way to verify multiple tickets at once or do they need to be completed individually? Also the same question in relation to Assignee

• Question
• jira

Defaults to "Zendesk Support for JIRA" How can I change this?

• Question
• cloud
• jira
• jira-cloud

Problem: Unable to see one Feature in the program board 1. Feature has stories  2. Feature has PI  There are other Features showing up in the Program board... Please let me know if i a...

• Question
• jira-align

A few weeks ago I was rearranging our columns and deleted a couple of them. Deleting the "Done" column, our last column, pulled out 500 tickets from the past and put them into the next closest column...

• Question
• cloud
• jira
• jira-cloud

This is a difficult issue to describe... I have email addresses in the root of our customers list.  Typically when I add those emails to an organization, they disappear from the root. I have s...

• Question
• cloud
• jira
• jira-cloud

Hello,  I'm trying to automate the due date. Is there a way to assign due date for new issues automatically? like 2 days after ticket open? 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does Time in Status for Jira Cloud work in Jira Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Kingland is looking for an experienced Atlassian admin to join our team and help run our applications. The full role description and application location is available here:  http://jobs.jobvite...

• Discussion
• confluence-administration
• featured-groups
• jira