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"You are disconnected from Trello"... but i AM connected...?? πŸ›œπŸ€·

Andy _ Fun Inc
Contributor
April 16, 2026

I get the below screenshot all day, everyday at the moment. It's real weird.

I was wondering if it was a "me problem" because, you know, user error combined with 'not the brightest' - Trello called me out correctly: "You may be slow" - however it doesn't happen with any of my other Cloud applications (Atlassian stack or otherwise).

It also happens on any internet connection...
Ethernet at home, WiFi at home, WiFi at hotels, my Hotspot, Hotladygspot...
(jokes on the last one - just seeing if you people are properly reading this, and I have your attention)

It's not a cache or cookies issue. Already checked that.

Also doubting it is a Trello issue... unless???

Screenshot 2026-04-16 at 10.19.35.png

2 answers

1 accepted

2 votes
Answer accepted
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2026

@Andy _ Fun Inc we've identified an issue that was causing this message to show unexpectedly. Please let me know if you continue to see it after refreshing your browser.

Andy _ Fun Inc
Contributor
April 20, 2026

@Andrea Crawford thanks! It is still happening.

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 20, 2026

@Andy _ Fun Inc If you're still seeing this disconnected message, then something else is going on that may be more specific to your account. This may sound like an odd question, but bear with me. Do you have an account connected to planner? Do you currently use planner in Trello? 

 

Like β€’ Andy _ Fun Inc likes this
Andy _ Fun Inc
Contributor
April 20, 2026

@Andrea Crawford what a coincidence... because I do, and that is also not working! I was about to raise a support ticket the other day (but got busy)

Screenshot 2026-04-20 at 19.15.14.png

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 20, 2026

@Andy _ Fun Inc I had a suspicion! Can you open the ticket at your convenience at trello.com/contact. I'll be watching for it so we can continue debugging!

Like β€’ Dave LIAO likes this
0 votes
marc -Collabello--Phase Locked-
Community Champion
April 16, 2026

It seems you are not the only one.  However I have no idea why this happens.

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