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I am trying to import tickets though a CSV and I am able to import all fields except the Description field. I understand this is not a custom field and I am selecting the correct mapping. I have trie...

• Question
• jira
• jira-server
• server

I have two bitbucket accounts. in account A I have created a workspace with and ID of 'my-id'. I want to use that ID for a workspace in account B. I have changed the workspace ID in account A to 'new...

• Question
• bitbucket
• bitbucket-cloud
• cloud

Hello guys, Has anyone had a problem like the one from the screenshot? You can see that the rule is executed with NO ACTIONS PERFORMED. However, in the audit log there are several If blocks and I h...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm a new user. My client requested that I sign up for Trello to participate in a project. I put in my own credit card number to start my trial. I'm unable to find out how to delete the account to st...

• Question
• cloud
• identity-manager

When I have two issues that are linked together, changing the status on one issue adds a comment to the linked issue. I don't mind this happening, I just don't know where to control it. The problem i...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do I create a custom report so that it shows the custom field as a header on the report I built? I need to export the report to Excel to analyze ticket data by said custom field. It'd be good to ...

• Discussion
• new-to-jsm

ERR_TOO_MANY_REDIRECTS I am having this issue, another user also had the same issue, there was nothing he did to resolve.  I 'd like to see a definitive answer to this issue since many...

• Question

Hi All, We have a requirement: Want to create issues in bulk using CSV file.. We could use the Import from CSV feature in External Import System, but the requirement bit different. A task issue typ...

• Question
• jira
• jira-server
• server

Dear All, We use : JIRA Service Desk 4.3.4 / Jira Core 8.3.4 We face issue with the sending of notification when some comment are added inside an issue. 2 comments from a user ...

• Question
• jira-service-desk
• jira-service-desk-server
• notification
• server

I am looking at adding the service desk option to my Jira suite. I currently have limited user base (IT department only) allowed to login to Jira software (cloud) and Confluence (cloud).  We ar...

• Question
• cloud
• jira-software
• jira-software-cloud

Dear all, I have a test Service Desk setup on which I can create incidents request. The next step is to find out the best practice way of implementing the Problem Mangement in Jira. For that I hav...

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Tenho vários workflows que não quero que sejam mais usados pela equipe. Como faço para desativar?

• Question
• cloud
• jira-software
• jira-software-cloud

Anyone come accross this issue?

• Question
• cloud
• jira-software
• jira-software-cloud

Hello,   I have an external database with users and passwords, the encryption on that database is sha256 how can i "upload" them into jira database, as i saw Jira has a different encrypti...

• Question
• jira
• jira-server
• server

Our company wants to be able to add customers to software projects in order to provide them with visibility. I've been able to do this easily for a service desk project, but can't find anything simil...

• Question
• cloud
• jira-software
• jira-software-cloud

I'm a new user. My client requested that I sign up for Trello to participate. I put in my own credit card number. I see how to delete account, but I'm concerned that if I do, I will no longer be able...

• Question
• trello

Can someone help me with a list of rights that Jira has when integrated with Slack. Thank you guys. 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can you change Emailed Requests into the Issue Type Incidents?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to include a Word document when creating a an Excerpt macro?   

• Question
• cloud
• confluence
• confluence-cloud

Hello, My institution is preparing to migrate to Jira/Confluence Cloud later this year and I have a question on a critical functionality we currently use on-prem. We use the plugin "User Profile fo...

• Discussion
• cloud-migration

Hi all, I would like to see a list of all closed stories that are within all open epics with a particular priority. My challenge is how to overcome the parent-child relationship in the query. So wha...

• Question
• agile
• epic
• jira-software
• jira-software-server
• server
• +1 more tag...

Created a request type and user can enter data. once it comes in for the agent to review.  None of the columns are on the right side of the screen to be edited.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Server farm for workers will proceed, however they'll be expanding those costs as well (and they're as of now pretty high regardless). Therefore, I won't be shocked on the off chance that they EOL th...

• Discussion
• atl-anon
• data-center

Simply put: what field should be used for Releases to customers?  

• Question
• cloud
• jira
• jira-cloud

Hi all   Has the possibility of having a certification for the product "Trello" been considered?   It would be very interesting Regards

• Question
• certification
• trello