Atlassian Guard

Are you able to migrate a portal account to an already existing atlassian account?

We're missing about 50 users that have access to atlassian from Okta but have never logged in to it, so they are not showing as customers in JSD. Is there any way to bring them all in as customers au...

• cloud
• identity-manager
• jira-service-desk

Hi guys information from https://confluence.atlassian.com/cloud/session-duration-management-976763148.html I get : its mean previously online user , will be forced to logout by ...

• identity-manager

I have news feed which comes from external URL. Wanted to display news titles with the thumbnail images of news. Any suggestions?

• cloud
• identity-manager

I am trying to verify a domain name and my registrar, Google, like all other registrars, only allows for one "@" txt record.  I currently use O365 and there are three records to add in the DNS (...

• domain-verification

We are looking at implementing SSO via Atlassian Access -> Azure AD SAML for all the users. We are currently using Jira Core / Jira Software and Trello. The one question raised is what happens i...

• identity-manager

We are an existing organization using multiple products. As part of integrating with the SAML we are created a test environment/ organization. We are unable to log into it. see the page before going...

• atl-rvw
• cloud
• identity-manager
• jira-software

We've been using Okta Push groups for almost a year to provide product access for both our Jira and Confluence users.  About a week ago, without any error visible error on the Okta side, things ...

• identity-manager

Snap map 

• cloud
• identity-manager

I'm wondering if there is a "best practice" for setting up organizations in Atlassian Access. Our scenario is our parent company provides Okta to subsidiaries. A shared IT team provides all IT suppor...

• identity-manager

Citrix Gatway ServiceというIdPを使用してSSOを設定しようとしています。WorkpaceというServiceにConfluenceのアイコンを公開し、ユーザーがアイコンをクリックするとSSOでConfluenceにSSOできるというものです。 https://ja.confluence.atlassian.com/cloud/saml-single-sign-on-94...

• cloud
• identity-manager
• language-ja
• saml
• sso

Citrix Gatway ServiceというIdPを使用してSSOを設定しようとしています。WorkpaceというServiceにConfluenceのアイコンを公開し、ユーザーがアイコンをクリックするとSSOでConfluenceにSSOできるというものです。 https://ja.confluence.atlassian.com/cloud/saml-single-sign-on-94...

• cloud
• identity-manager
• language-ja
• saml
• sso

Need to remove the user who is currently tagged as org and site admin only.    This user is tagged as org and site admin.

• identity-manager

Hello! I was wondering if you could assist me. We manage a service desk within Jira but when we send the invitation to some clients, they do nor receive it (via email), and seems there is no issue...

• identity-manager

Hi all   I have set up SSO with Citrix Gateway Service. When I access the site and log into it, I get redirected to the IdP and authenticted OK but then get the following error.   &nbsp...

• cloud
• identity-manager

Hi all   When I set up the SSO with Citrix Gateway Service and launch the application, I get a file download prompt. Has anyone seen this beofre? How can I prevent it from happening? After sav...

• citrix
• cloud
• identity-manager
• sso

Hello, I am trying to change the Org admin which was set to a previous employee that left to a new user (myself). Unfortunately, there is only one Org admin setup: the ex-employee. I do have access...

• identity-manager

I cant log into Atlassian at all.  Even for support.  Is there a way to disable SSO via support somehow?

• identity-manager

At a certain point in an Organization, there will come a time when there's a change of Infrastructure or process or even the Organization as a whole. This can result in different change management pr...

• atlassian-account
• atlassian-guard
• email
• identity-manager

"This user is a organization administrator, and their privileges cannot be modified."   I have searched and looked at all post relevant to this topic and nothing works. The only potential solu...

• cloud
• identity-manager
• jira-software

Hey, Hoping someone can provide some insights in the following.  We currently allow users to sign up to our JIRA, Confluence Cloud instance with their local confluence account (corporate email...

• cloud
• confluence
• identity-manager

Hello,  We are trying to enable the domain verification but dont get the directory option. I am enabled as the site admin so not sure if some other setting needs to be enabled first. If you cou...

• cloud
• identity-manager
• jira-service-desk

Hi All, I know the switch from Azure to Okta should be trivial, but my organization is pretty risk adverse, so would prefer to test out the Okta configuration in an environment that will not affect ...

• access
• azure
• cloud
• identity-manager
• okta

Hello,   We are restricting users by using a company domain (company email). However, we have not yet applied Atlassian to whole company. Sometimes there are some other colleagues not from ou...

• cloud
• identity-manager

I didn't find any Bitbucket Cloud Yearly payment plan. Yearly Plan is showing for Server option. Please tell me how we can opt for Qtrly, half yearly or Yearly plan for BitBucket Cloud.

• identity-manager