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Account with email address in the domain not detected as managed account

Laurent METAIS
Laurent METAIS
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September 7, 2020

Hello !

A new user, declared in Jira software, with email address ending by the domain name is not detected as managed account. User can log normally using its account but SSO with our Azure AD is not working (normal : this is not a managed account).

Running "Verifiy Domain" in Access changes nothing : account is not detected as managed account.

Thanks for your help.

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Narmada Jayasankar
Narmada Jayasankar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2020

Hi Laurent,

Please file a ticket with Atlassian customer support as we will need more information about your setup to figure out what is happening.

 

Best,

Narmada Jayasankar

Product Manager, Atlassian Access

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