Opsgenie

Atlassian Team -    I am trying to configure our JSM demo project to generate an Incident on the Opsgenie side when an Incident request comes into the JSM project. This seems like it s...

• cloud
• jira-service-management
• opsgenie

Is there a way to add a predefined tag to arbitrary alert with an action ?

• alert
• cloud
• opsgenie

Earlier in 2020 Apple relaxed the requirements for application developers to utilize Critical Alert Notifications in iOS. Since then other incident response platforms have added the ability to l...

• ios
• opsgenie

Hi there, I have JSM > OpsG working fine.  For some reason, If I trigger an alert on OpsG, I get an email and SMS, but it fails to create a ticket on JSM. In the OpsG log, I can see the foll...

• opsgenie

We have multiple systems that send out "alerts" when there are failures (high CPU usage, hard drive running out of space, running out of memory, website down, application unhealthy, etc, etc). &nbsp...

• cloud
• opsgenie

When I try to delete a user through the API, I get an error like: Please remove it from schedules: [My Test Schedule]' how can I delete a user from the schedule through the API? p. s. I am trying ...

• api
• opsgenie
• rest-api

Hi team,   we are trying to come up with an automated incident creation rule that fires based on alert count (grouped by tags?). In a perfect world this is something we would like to achieve:...

• cloud
• opsgenie

Getting sporadic responses from support, and am looking for help from the community because we are now reaching critical service interruption.  We have complex alerting and scheduling set up in...

• cloud
• opsgenie

Hi there, we are using alertmanager --> Opsgenie --> StatusPage scheme in our case and we want to see on the statusPage only Incident name without [Prometheus]: add-in name definition. Our...

• cloud
• opsgenie
• prometheus

My Company is using OpsGenie to get alerts from another software called Graphana but all alerts come with the same priority number (which is 3). I wanna know if there's a way how to put a fixed prior...

• cloud
• opsgenie

I was reviewing the pricing plans for various Atlassian products, and came across what I consider to be an interesting oversight in licensing for the free versions. Now, there's countless things I co...

• opsgenie

Hello all, is there any way to prevent Google StackDriver from auto closing an alert in OpsGenie when the value of the matrix drops back below the alerts threshold? My GCP notification channel is a W...

• cloud
• opsgenie

I'm new to opsgenie and looking for the best way to structure my alerts and notifications. My alerts are coming from azure alerts and we have different subscriptions sending alerts, we have differen...

• cloud
• opsgenie

I am looking at Opsgenie with an eye to jump from PagerDuty. I'm wondering how new users are billed when you are paying annually? Is co-terminus an option? My company uses other Atlassian products so...

• cloud
• opsgenie

Hi. I wondered if this scenario is possible:  Official governmental departments use twitter to send tweets about roadwork, accidents in traffic etc. We are a responsible for public transpont i...

• jira-service-management
• opsgenie
• twitter

When I click on link  Opsgenie Marid Integration, I don't see anything on the Opsgenie screen. My Subcription plan is Enterprise. How can I do?  

• opsgenie

Hello, I am working on creating custom actions and wondering: A. Is it possible to attach the output from a triggered custom action to the alert once the action runs.  It seems like this is pos...

• alert
• app

Our opsgenie is integrated with pingdom. we're looking for a feature that would allow us to change the monitoring behavior based on a schedule for example, during the day, alert when it receive htt...

• cloud
• integration
• opsgenie
• pingdom

We want to use OpsGenie to do what is currently done by some legacy operations functions.  Primarily, this is taking an email with the result of a scheduled job and perform some simple actions b...

• cloud
• opsgenie

Hi,  We are looking to start using OpsGenie to track on-call incident management process. At the moment we are using Atlassian products, Jira Software, Jira Service Desk and also use plug-ins ...

• cloud
• opsgenie
• timesheet

We need to create a process to take the email attachment from an Email Integration Alert and add it to the Incident ticket that was created for the alert.  We have the API calls to add it via Se...

• cloud
• opsgenie
• servicenow

Hello! I've been trying to set up OpsGenie to work with ServiceDesk but I'm having some problems. I want to create an automation that creates an alert on OpsGenie when a ticket on ServiceDesk goes t...

• cloud
• jira
• jira-service-desk
• opsgenie

Is there a way to turn off alerting for certain alerts during scheduled windows? Situation is this we have 10 servers that go down every 8 hours for 10 minutes, we need to have OG not trigger the ale...

• cloud
• opsgenie

Hi all, Some members of the team in Opsgenie are not able to open the alert link. They all have admin permission in this team. Could you please suggest what can be the root cause?  Here is t...

• cloud
• opsgenie

I want to use OpsGenie and Statuspage to manage customer comms during an incident, but to use multiple email messages. To one set of users, I want to proactively manage notifications that they are im...

• cloud
• opsgenie
• statuspage