Opsgenie

Hello, I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try ...

• opsgenie

  Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please prov...

• alert
• analytics
• api
• opsgenie

Hi, So recently my requests sent to https://api.opsgenie.com/v2/alerts/requests/ are returning 404 errors. If I don't include the authorization header I get could not authenticate, requests I ...

• cloud
• opsgenie

Please see the discussion from the same question asked in Jira Service Management questions area: https://community.atlassian.com/t5/Jira-Service-Management/Customize-Severity-levels-when-creating-a...

• opsgenie

When I am looking at a list of alerts, I would like to see a notification that there is an note already on the alert and how many notes if more than one. Is that possible? 

• opsgenie

Hi, Wanted to know, If an alert is de-duplicated, will the other fields like message and description can be updated?

• opsgenie

Hi,   Is it possible to create auto-escalation based on time to Incidents?

• cloud
• opsgenie

I want to downgrade the incident’s priority that will also update its Responder Alerts’  but I could not find the way from Opsgenie incident rule or policies. Anyone could help me please. ...

• cloud
• opsgenie

Hi! I am using JSM-OG premium plan. I need to integrate Opsgenie with Stackdriver. I have the following questions: 1-) If I want Opsgenie to receive information from the GKE (google kubernetes eng...

• opsgenie

I have alert configured from instana. when deployment is happening alert are triggering which is known issue due to deployment. So i would like to snooze the alert when deployment is happening. Is th...

• cloud
• opsgenie

We received a notification about a scheduled job that failed due to the below error.   Error: The database encountered an error while running this query Please let me know how we can che...

• cloud
• opsgenie

Why are there two apps? For Alerts and for Incidents? They can both be installed and use the same user. Confusing.

• cloud
• opsgenie

I got the following reason from Activity log for disabled notifications of some email addresses. [Channel 1] Dropped previously bounced, unsubscribed, or complained. Not delivering to previously b...

• opsgenie

Hello,   We have a data center without a backup generator that relies on a UPS for about 3 hrs. We have alerts that send to Opsgenie when the data center moves to UPS power from city power. &...

• opsgenie

Hi, I've been playing around with this and have sort of managed this using hours which works for the first week then the second is wrecked. I would like the rota to run week days Mon - Fri 10:00 - 1...

• cloud
• opsgenie

Our Account got suspended due to a compromised Credit Card. I've submitted a support request.  How long till we should expect to hear something?

• cloud
• opsgenie

All of our slack command failed with > /genie failed with the error "dispatch_failed" And I already try to reinstall the slack integration app but nothing change.

• cloud
• opsgenie

At our organization, teams are often very independent. Most teams manage their own team in Opsgenie, some by code (terraform) some with GUI. If a team wants to manage their own team in Opsgenie with ...

• opsgenie

Is it possible to make a schedule where a person is on-call one day every other week? For example, to be on-call every other Tuesday? I can't figure out how to do this.

• opsgenie

Hi all,   New to my role and trying to discover how to remove a team that has been assigned to one of our incidents. We have two teams assigned to this incident when there should only be one, ...

• cloud
• opsgenie

Hello,  Our IT team reported that they were all logged out of their Opsgenie app on their phones, causing them to not receive any notifications or alerts. Is this related to the scheduled maint...

• app
• logout
• mobile
• opsgenie

I would like to set up notification policy to Delay notifications until first 9:00 am between 18:00 - 09:00 for alerts whose priority is P3  Restart alert notifications 1 hours after it was c...

• cloud
• opsgenie

Does Opsgenie support AWS PrivateLink for connections to the API endpoint?

• api
• cloud
• opsgenie

Setting up an integration between our JSM instance and our separate (pre-existing) OpsGenie instance. JSM can open and Close Alerts in OpsGenie, but the OpsGenie integration back to Jira does not see...

• cloud
• integration
• jira-cloud
• jira-service-management
• opsgenie

We have Jira Service Management Standard and are happy with that License and do not intend to upgrade.  It includes a feature limited version of OpsGenie.  We are interested in using OpsGen...

• opsgenie