Opsgenie

Hi, I've configured a Zendesk integration in OpsGenie to do this: "From an Opsgenie Alert, create a Zendesk Ticket and synchronize both systems to reflect the changes made in any of t...

• opsgenie
• zendesk

...ode=block', 'Atl-Traceid': 'a7cbcab36b582704', 'Report-To': '{\"group\": \"endpoint-1\", \"max_age\": 600, \"endpoints\": [{\"url\": \" \"}], \"include_subdomains\": true}', 'Nel': '{\"r...

• opsgenie

Hi, Unfortunately our email integration is missing the "Actions" what do we have to do to make them visible? Otherwise it is unfortunately not possible for us to close alarms via email or? Many gre...

• cloud
• opsgenie

Hello! I'm sending an email to an Opsgenie team and I want to set the priority to something other than the default P3... is there anything I can include in the email Subject line or Body that will t...

• opsgenie

I have a rotation with a custom rotation type and the shift length is set to 2 hours. I have "Restrict to time intervals" set, and have created a series of shifts all 2-hours in length. When I add ...

• cloud
• opsgenie

Hi everyone, i try to create layer in aws lambda  python SDK of opsgenie but when i run the code i get this error: ''Unable to import module 'lambda_function': No module named 'opsgenie_sdk' ...

• aws
• cloud
• lambda
• opsgenie
• python

Hi there, I am hoping to do something like this: {{ from_address.substringBetween(".","@") }} But then take that output and capitalize it using toUpperCase(). I tried a few different ways but...

• cloud
• opsgenie

Would it be possible to get updated documentation to reflect the newer methods used by Zabbix to send alerts to Opsgenie and the required steps to make Opsgenie work together with newer versions of Z...

• opsgenie
• zabbix

When getting an Alert with the API, there are two Boolean fields: seen isSeen Does anybody know the difference between the two?

• alert
• api
• cloud
• opsgenie

Is it possible to add line breaks to the description field using the Alert API?  I've tried using /n and </br> but those don't seem to work. Thanks, Bill

• cloud
• opsgenie

I have tried searching the Community (and Google) for this exact scenario, but nothing useful has come up. In our Opsgenie instance, the integrations option is unclickable. Only Slack can be configu...

• jira-service-desk
• opsgenie

I want to test the option to setup incoming call routing for Opsgenie, but when I look into the integration tab I am not able to choose that integration, which is shown in the instruction video: h...

• opsgenie

In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5. I can easily configure the happy case (alerts during off...

• cloud
• opsgenie

Hi, When linking Jira tickets into a post-mortem they do not show as linked in the master incident page. Is there a way to have them synced ?

• opsgenie

Hi: I am trying to add a team and members to Opsgenie. What is the proper role needed to do this. Currently my role is of user. I am trying to set up the ability to link a Jira Service Management...

• opsgenie

Hi, I would like to know if it's possible to escalate a priority dinamically based on the numbers of time that one alert happens without a ACK. For example: if some P3 alert happens only 2-5 t...

• cloud
• opsgenie

I created a postmortem in Opsgenie, but when I publish it and click Export to Confluence, none of my spaces appear. What am I missing to connect them?

• confluence
• export
• opsgenie
• post-mortem

Hi, We have an API integration with OpsGenie where our system sends alerts to OpsGenie using the AlertAPI. Now, we would like to create custom actions for that alert (e.g. Open in Grafana), etc. Is ...

• cloud
• opsgenie

I have setup integration between Opsgenie and a Salesforce Developer Environment.  I want to retain the ability to open, update, or close an alert/case in 1 environment and it will change the co...

• cloud
• opsgenie
• salesforce

This is however not available through integration with JSM nor on standalone, please help. 

• cloud
• opsgenie

How do I set the Priority for an Alert when creating with Opsgenie bot in MS Teams?

• cloud
• opsgenie

We want to use the Zendesk integration to create Zendesk tickets from Opsgenie alerts but it seems you can not manually create tickets from Zendesk or at least I can not find how. It works to create...

• cloud
• opsgenie
• zendesk

Hello, When I extract the information from the alerts in Opsgenie, I would like to add the "tags" in the generated CSV file. How should I proceed? Thank you Cordially Jean-Pierre KELLER

• cloud

I would like to provide a saved search for my team which shows all alerts which are either currently open, or were closed within the last 24 hours.  Is this possible?  We have all our aler...

• cloud
• opsgenie

Our on call schedule starts at 5PM Central Time / 6 PM Eastern Time and goes until the start of the next business day 7AM Central / 8AM Eastern. One of our team members just started on call, for our ...

• cloud
• opsgenie