Opsgenie

I am using Alert API to fetch information about Opsgenie alerts. I am unable to find how to get the link to a given Alert. For example: https://nasdaq-meli.app.opsgenie.com/alert/detail/d50...

• cloud
• opsgenie

Configured Azure SSO Identity Provider,  SSO works from PC browser, but when we try to use the IOS/Android App, it tries to open the app in MS Edge?   How do you bypass this?

• cloud
• opsgenie

Hi everyone, I am trying to get alertmanager to forward alerts to opsgenie. I have had a look at https://prometheus.io/docs/alerting/latest/configuration/#opsgenie-receiver-%3Copsgenie_config%3E - ...

• opsgenie

For example: Immediately for on-call users in the schedule If P1, next on-call user in the schedule if not acknowledged in 5 minutes If P2 , next on-call user in the schedule if not acknowledged ...

• opsgenie

Good morning, I'm starting to use opsgenie and I would like to know if someone can explain to me how to configure the heartbeats since it has become a bit complicated and in the same way seeing tutor...

• opsgenie

We currently have OpsGenie standalone and Jira Service Management Premium (we got this especially for the unlimited automation rule executions)  Documentation, I can find, tells me that we can ...

• cloud
• jira-service-management
• opsgenie
• premium

In my alerts page of opsgenie I have a saved search which has been shared with me.  Is there a way to identify which user created the saved search ?   I want to go back to the origina...

• cloud
• opsgenie

The account is a US instance and correct email account.     This account is the same login as confluent Atlassian. but it can't log in on Web and Mobile app    

• cloud
• opsgenie

Hi,    I have team of 10 persons and want to schedule on-call among team with one primary and one secondary/24 hours for whole year. How can i automate it to uniformly distribute. i do no...

• opsgenie

We have auto incident creation rules in place for a particular team / service. If we trigger mutliple incidents with different messages, but the same priority, only one incident gets created. How ...

• cloud
• opsgenie

If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts: 1. For the responder user (as expected). 2. For the user...

• alert
• incident
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• cloud
• jira
• opsgenie

Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...

• opsgenie

Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...

• cloud
• opsgenie

Hi Team,   I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie: "Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessage...

• cloud
• jira-software
• jira-software-cloud
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• cloud
• opsgenie
• python

I am trying to set up voice call notification for Jira Service Management and we are using incoming call app from the marketplace which is integrated into Opsgenie. The challenge we are facing is tha...

• cloud
• opsgenie

Something odd began to occur starting this year in 2022.   We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation reference...

• jira-service-management
• opsgenie

Is there any way we get customizable alert notification on slack. For instance, if there is alert and 4hrs are passed for that, then through integration we get a message on slack channel #abcde ta...

• opsgenie

I would like to request a feature to allow us to reorder the saved searches in the Alerts Menu. 

• improvement
• opsgenie

Hi there! I'm looking for some help/guidance on which product to make use of:  Opsgenie or Jira Service Desk. We need a system that will allocate tickets once a customer sends through a feedba...

• opsgenie

Is there a way to create custom reports in Opsgenie? Or is there a way to export the data to another reporting tool?

• opsgenie

Given a weekly rotation starts at 0900:   How do I get the override form to display 0900 to 0900? Currently it does 0900 to 0000: I want this form to always match the starting TIME ...

• cloud
• opsgenie

Given a rotation: (ignore the override)   Can I remove the blue participant s without modifying any of the rotation prior to their next rotation? In particular this is annoying because ...

• cloud
• opsgenie

There seems to be no Meraki integration in OpsGenie? I'd like to receive notifications when a Meraki AP or Switch goes offline. The email notification is pretty ugly, batching multiple devices into ...

• opsgenie