your email change request could not be processed because already associated with another atlassian a

[JIRA Admin]

Hi Team,

I am unable to change My Jira Account email id, can you fix this issue.

Thank You

JIRA Admin

[JIRA Admin]

Hello All,

You will need to change the email associated with Atlassian from XXX.Dev.figmd.com to XXX.figmd.com. This is because there cant be 1 emails id's associated with 2 different Atlassian accounts.

Thank You

[Nic Brough -Adaptavist-]

The email of an atlassian account is the main unique identifier for it.  You can't use the same email for two atlassian accounts.

If you think you need to change the email of an Atlassian account, then you've made a mistake.  What you really need to do is stop using the account which has the "wrong" email address and use the one with the correct address instead.