why do jira cloud email messages not show comments all of a sudden

[Michael Byrne]

Since this past weekend, when we receive email notifications from jira cloud, the text of the comment is NOT in the email.

Why did this change all of a sudden?

This makes it time consuming to click on every email to see if the email notification is useful.

[Michael Byrne · Accepted solution]

Thanks everybody for your responses.

The issue was an organization setting change that prevents the comment text to be sent in emails.

[Trudy Claspill]

Hello @Michael Byrne 

I'm glad you found the solution.

Can you share a link to any documentation you referenced that helped you figure this out? If there wasn't specific documentation, can you share with us the navigation to get to the setting and the change that was made?

[Michael Byrne]

I didn't find any documentation. I searched and didn't find any. So, I asked our IT team. They made a change for security reasons.

[Trudy Claspill]

Hello @Michael Byrne 

Is this an internal notification from Jira or a notification received by a customer via Jira Service Management?

What is the action that is causing the notification to be triggered? One might assume it is "Someone made a comment", but I want to confirm that is the case.

[Trudy Claspill]

In my environment when a comment is added and the "someone made a comment" internal notification is triggered then the email notification does include the text of the comment. I test this for a Company-managed Software project.

[Ajay _view26_]

Hi @Michael Byrne 

This seems to be a known issue - https://community.atlassian.com/forums/Jira-questions/Include-comment-body-in-email-notification/qaq-p/2872721