why do i get "Specify a valid for field_ABC", the value exists for the project and issuetype

[Maria Hassan]

Hi Atlassian Support,

I have a field "Impacted Service Delivery", multi select type, and it has a separate context for the project where i am getting the error. 

When i add/remove the value "Digital Workplace" to an already existing issue, i am presented with the error, but when i create a new issue and add/remove this value there i get no error.

Please assist and let me know what solution to apply, i have already tried deleting the value from the context and adding it back to the context but the error prevails.

Thanks!

[Trudy Claspill]

Hello @Maria Hassan 

Can you provide screen images to illustrate the steps to recreate your problem?

[Maria Hassan]

This is what is happening, there is no problem  with  the rest of the field values, but when i add "Digital Workplace" to this specific issue i get the error, the error does not show up for other issues

[Trudy Claspill]

Does this problem happen for only this one issue - DR-2959? Or does it happen for all pre-existing issues?

You said you can create a new issue and add/remove the value. Do you mean you can create and save the new issue, then edit the field to add/remove the value? Or do you mean you can add/remove the value while you are in the Create Issue dialog?

[Maria Hassan]

Both work fine, adding/removing values while i am in the create issue dialog, and adding/removing values while editing the custom field for issues other than DR-2959.

[Maria Hassan]

Could somebody please provide some solution here? The error is consistant.

THANKS!

[Trudy Claspill]

Hello @Maria Hassan 

I think if anybody had a solution it would've been provided.

Since you are on a paid subscription, I recommend that contact your Jira Administrators and ask them to open a support case directly with Atlassian to diagnose the issue.