while deleting issue got Error: Request failed with status code 400

[Jeya]

while doing upgradation user created ticket, we are unable to delete that ticket, assign. but it is still showing up in the queue.

[Daniel Delgado Ramos · Accepted solution]

I recommend you to do a Jira full-reindex. Once done, test again.

Other things you can do: try check full integrity, reboot jira.

If nothing above fix your issue, maybe something got wrong at the DB or some plugins/apps were disabled or bugged. So you will need to give more details or check at the jira logs to monitor other errors when getting that error. 

[Jeya]

Thanks for the quick reply.

we have rebooted, may be i will try with other option.

[Ankit Srivastava]

Hi @Jeya 

Could you please try Project re-index in off business hours. Once it completed, check again.

[Jeya]

already started :)

[Olga Videc]

Hello @Jeya 

You can't delete the ticket? Do you have the right permissions? 

Or you have deleted the ticket and it still shows in the queue?

BR, Olga

[Jeya]

I have admin Permission. please check the screen shot

[Olga Videc]

Hello @Jeya 

Okay, thanks for the info, error 400 suggests " response status code indicates that the server cannot or will not process the request " have you tried moving it to another status and then deleting it?  

BR, Olga

[Jeya]

it is showing the issue doesn't exist, so we couldn't do anything.

Planning for full-reindex.

[Olga Videc]

If it's showing the issue doesn't exist the re-index should fix the problem, but you can just re-index the project and do a background re-index so you don't compromise any data and people can work normally during re-index.

BR, Olga

[Jeya]

yes we are doing Project re-index. it is taking too long.

we will wait for the completion :).

thanks for the support.

[Jeya]

Hi All,

Project re-index helped removing that issue.

thank you all.