we need to "offboard" one customer (of many) to its own instance of Jira

[Marion Jenkins]

we have many customers and are running sprints for those customers using our instance of Jira. 

We have a customer who is leaving and we need to export all of their history to a new instance of Jira that they will create (over a year of work, dozens of sprints, several thousand stories, most of them complete, several hundred in backlog.)

Is there a way to do this:

a) easily 

b) seamlessly

c) no loss of any of the detail (associated epics, story points, attached documents, etc.)

[Nic Brough -Adaptavist-]

Short answer is "no", there's nothing I'd call "easy" about this.  But it's not horribly hard either.  I would:

• Clone the instance, so that I've got a temporary development instance
• Delete all the projects that do not belong to your customer
• (Think about a bit of SQL to remove data from the "projects" and "moved_issues" tables)
• Either
  • Hand over the instance to them whole
  • Export it as xml, and zip up the attachments
  • Give them a database dump, and zip up the attachments