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we need to automate only issuess created from email

Juraj
March 26, 2025

hi folks, we have issuess created manually and those from email handlers. only those from emails should undertake some automation

how to identify them ? please help

J

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Trudy P Claspill
Community Champion
March 26, 2025

Hello @Juraj 

In what type of project are the issues being created? Get that information from the Type column on the View All Projects page under the Projects menu.

Juraj
March 26, 2025

hi @Trudy P Claspill 

its Company-managed software projects 

Trudy P Claspill
Community Champion
March 26, 2025

Currently it is not possible to detect issue created through mail handlers for Jira Software projects. There is a change request about that here:

https://jira.atlassian.com/browse/JRACLOUD-81285

Juraj
March 26, 2025

its a pity, thanks for navigation. I voted and left comment

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