The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

user not able to authenticate through MFA

Charley Letezeio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 24, 2025

we have a user who is unable to use mfa in Jira - could you please let me know steps to resolve thank you

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Trudy P Claspill
Community Champion
July 24, 2025

Hello @Charley Letezeio 

Welcome to the Atlassian community.

What is the exact problem they are encountering?

Are they getting the MFA prompt?

Are they able to provide the appropriate response to the prompt?

Are they getting an error message?

Is the account a managed user account or unmanaged user account?

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events