user name not displaying in the comment after @

[Rag]

In the comments, when we use @ and type user name, the user name is not displaying.

[Dirk Ronsmans · Accepted solution]

Hi @Rag ,

That most likely means that you/your users don't have the global permissions "Browse Users & Groups".

That global permissions is required to be able to @mention someone and thus have user show up when you @ within a comment.

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/