user is blocked, how do I unblock user

[Johanna Wied]

I tried to invite a user. But it was denied. Reason, user is blocked. How can I unblock a user again?

I am not familiar with the system and need a detailed discription. I have the rights of an admin.

[Nikola Perisic]

Welcome to the community @Johanna Wied 

When you say that the user is blocked, I assume that you mean they cannot accept the invite at all? This shouldn't be the case. The best solution for you is to contact the Atlassian support directly by raising a ticket here

[Johanna Wied]

Thanks for your quick reply. Luckily, I could found the setting and unlock the user again.

[Valerie Knapp]

Hi @Johanna Wied , welcome to the Atlassian Community and thanks for your question.

For this, it would be best to open a support ticket as they can help you directy to resolve this issue -https://support.atlassian.com/ 

Cheers