upgrading from standard to premium for a few members of people in the company

[Esther Lu]

Hi - My company is already on an existing cloud instance. We currently have Standard Jira plan. Would it be possible for few users to be upgraded to the primum additions while others in the company remain in the Stand version of cloud?
Can someone help with this question?

[Nic Brough -Adaptavist-]

The free/starter/standard/premium/enterprise levels apply to the instance of the service, not individual users.

So, no.  Your jira users all use the same system, and it's the level of the system that matters, not the accounts for people.

[Jack Brickey]

Unfortunately not. Pricing is an all-or-nothing scenario here.