unsupported content you've entered into one or more of the issue fields - workflows

[Allan Baltodano]

Hello, good day..!

I have a little issue with workflow, I updated my jira to 8.20.5 version and a workflow is showing me an error "We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields"

Could you help me with this..?  below are my logs ,thanks in advance..!

Best regards,

2022-02-03 23:38:36,653-0600 http-nio-8080-exec-4 url: /secure/QuickCreateIssue.jspa; user: abaltodano ERROR abaltodano 1418x867079x1 1cq7t8a 10.0.223.237,10.0.255.252 /secure/QuickCreateIssue.jspa [c.a.j.bc.issue.DefaultIssueService] Error creating issue:
com.atlassian.jira.exception.CreateException: Could not load FunctionProvider class
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:586)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:487)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:195)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:256)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:224)
at jdk.internal.reflect.GeneratedMethodAccessor4124.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy463.create(Unknown Source)
at jdk.internal.reflect.GeneratedMethodAccessor4124.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:130)
at com.sun.proxy.$Proxy463.create(Unknown Source)
at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:307)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
... 48 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:56)
... 7 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 48 filtered
at com.xpandit.raven.servlet.filter.IssueLinksInterceptor.doHttpFilter(Unknown Source)
at com.xpandit.raven.servlet.filter.AbstractServletFilter.doFilter(Unknown Source)
... 3 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:83)
... 26 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
... 3 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: com.atlassian.jira.workflow.WorkflowException: Could not load FunctionProvider class
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:773)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:578)
... 297 more
Caused by: com.opensymphony.workflow.WorkflowException: Could not load FunctionProvider class
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1010)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:606)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:754)
... 298 more

[Vishwas]

Hey @Allan Baltodano 

Welcome to Atlassian Community !!

This issue might be due to a workflow configuration — mainly Validations and Post-functions in the Create Transition. Mainly due to validators or post functions configured via 3rd party apps.

Please check them and see if there are any issues there & fix it.

Check this link https://confluence.atlassian.com/jirakb/unable-to-create-issues-due-to-unsupported-content-in-jira-1063565236.html

Regards,

Vishwas