Hi Nicole,
This is a Community forum, not official Atlassian Support, but a couple of things worth knowing:
1. Domain verification may be your fastest path to regaining control without needing the former employees' logins. If your company controls the DNS for your domain, you can verify it at admin.atlassian.com > Directory > Domains (via DNS TXT record or HTTPS file upload). Once verified, you can claim the accounts under that domain and manage billing/subscriptions directly — this is designed for exactly this kind of situation.
2. For the payment card specifically, once you have admin access, it's managed under Billing settings in admin.atlassian.com — you can update or remove the card and manage subscription auto-renewal from there.
3. Since this involves actual billing/payment removal, you'll likely still need to contact Atlassian Support directly (support.atlassian.com) alongside domain verification — they can assist with urgent billing changes, especially since you mentioned proof of payment (bank statement) is available to confirm ownership.
Worth starting the domain verification process now, since DNS verification can take up to 72 hours
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