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unable to add confluence

David gonzalez October 28, 2025

Tryng to add confluence to my org site but it says that is unable to do it due to account being behind on payments??? account is up to date

2 answers

1 vote
Marc - Devoteam
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October 28, 2025

Hi @David gonzalez 

Please check the payments on your instance by going to the instance administration and billing section.

admin.atlassian.com/billing 

If you are not a billing admin you won't see this. Contact your org admin or the person who initiated the cloud instance, as they should be billing admin

Let them check the payment details or reach to Atlassian Support

1 vote
Gor Greyan
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October 28, 2025

Hi @David gonzalez

It is Jira's question section.

Please post the question in this link.

https://community.atlassian.com/forums/Confluence/ct-p/confluence

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