tomcat8 apache server not starting after a Jira Windows Service restart

[Wisam Abdelaziz]

Hi Folks,

I am new to Jira and i have an encountered an issue following a migration from version 7.7 to version 7.10 on a new/different server.

i have followed this procedure to do the migration https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html.

I have installed Jira as as service on windows 2012 R2 Server

All seems to be have migrated fine , as i was able to login to the newly migrate instance. Until i restart the jira windows service, i started getting the below issues ( extract from jirasoftware***-stderr.2018-06-25.log). and unable to run Jira. For some reasons the tomcat8 apache server seems to be hanging: Any advice would be much appreciated.

( Note. Worth mentioning that the old version contains lots of plugins and they are all enable in the newly migrated database). Thanks in Advance.

:30:15 Commons Daemon procrun stderr initialized
25-Jun-2018 15:30:21.741 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.6
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Oct 6 2016 20:15:31 UTC
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.6.0
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2012 R2
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 6.3
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: D:\JIRA\jre
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_102-b14
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: D:\JIRA
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: D:\JIRA
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:D:\JIRA\logs\atlassian-jira-gc-%t.log
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=D:\JIRA
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=D:\JIRA
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=D:\JIRA\temp
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
25-Jun-2018 15:30:21.788 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=D:\JIRA\conf\logging.properties
25-Jun-2018 15:30:21.804 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
25-Jun-2018 15:30:21.804 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms1028m
25-Jun-2018 15:30:21.804 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx4096m
25-Jun-2018 15:30:21.804 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: D:\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;;.
25-Jun-2018 15:30:23.009 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
25-Jun-2018 15:30:23.040 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 3393 ms
25-Jun-2018 15:30:23.118 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina
25-Jun-2018 15:30:23.118 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.6
25-Jun-2018 15:31:01.545 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler [http-nio-8080]
25-Jun-2018 15:31:01.780 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
25-Jun-2018 15:31:01.795 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 37731 ms

[Jobin Kuruvilla [Adaptavist]]

What is the error? Attached log seems fine. Are you seeing any other error in the catalina logs or in the application logs (atlassian-jira.log file) during startup?