Hi ,
I have created automation rule that is creating task and subtask based on opsengtask field . suppose if i have task against BASIC or ADVA if i am again adding BASIC or ADVA it is creating task & subtask. I dont want this . I am attaching screenshot .
Give me any suggestion .
Thanks,
Viresh
Without seeing the audit log details for the rule executions, I hypothesize a couple of possible causes:
Kind regards,
Bill
Hello, Good day. We don't have the screenshot from you yet, I believe the following condition will help. You can if the sub-task is already present, if there is no sub-task create one or will skip it.
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As suggested by @Bill Sheboy you can add the condition to check if the sub-task already exists or not.
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Hi @Mohanraj Thangamuthu @Bill Sheboy I added the condition for subtask & children but still it is triggering and creating if i adding opseng field again . i think edit issue is triggering . do u have any suggestion? in audit log i cn see first if condition is not matching if subtask is there it should break there .
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