stop notification for a ticket is updated to Closed

[Melissa_Liotta]

Hi all

Has anyone ever been asked if it is possible to not send notifications when a ticket is set to closed?  (the actual question I received:  Is there a way to automatically remove an issue from the "watch" list whenever it is being closed?)

[Ivan Tovbin · Accepted solution]

Hi Melissa,

If by "Closed" you mean when an issue has it's resolution set, then you can disable all notifications for 'Issue resolved' event in your notification scheme.

As far as watchers are concerned, a post function can be configured to remove all watchers from the current issue when it's moved to the 'Closed' status. However I would advise against it as people will not receive any notifications if the issue is re-opened.

[Melissa_Liotta]

Great. Thanks I will look for that in our notification schemes. 

[Melissa_Liotta]

I was incorrect that is not what the user was looking for. 

Apparently there is a filter 'watched issues' that when the ticket is resolved he wants the ticket to be automatically removed from the filter.  (so that he does not have to do a search of tickets to see if any of them have been resolved - and then manually remove it (them) from the filter.

[Ivan Tovbin]

I see. If this is the case then all you need to do is update JQL behind that filter to exclude all closed issues.

[Melissa_Liotta]

I see. Thanks Ivan.  I was under the impression this was a Jira cloud filter he was using. I did not realize it was one that he could update himself. 

Thank you for your assistance.

Have a good weekend!

[marketequity_crm]

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