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  • /status returns state of error but the server is running and I can not find any ERROR in the logs

/status returns state of error but the server is running and I can not find any ERROR in the logs

ChristopherChilds
Contributor
March 17, 2026

Hi Community, 

This is a strange one. 

I am deploying Jira Data Center via Atlassian Helm chart. 

The readiness probe is listening on /status for RUNNING. As will automatically trigger a re-index after the server if deployed. 

However, something changed! I am not too sure what as there are no errors in the logs. But now Jira wants to start with state of ERROR. Functionally the server appears to be fine. I have investigated plugins but stilll no idea where it is coming from. Does anyone have any ideas?

1 answer

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Answer accepted
Himanshu Tiwary
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
March 17, 2026

Hi @ChristopherChilds ,
try running these tests o check for the actual cause

check / status?full=true, jira health check,cluster status or any errors with re-indexing, shared home or any startup apps or plugins also try running in safe mode once and check weather anything updated recently that might be the root cause to this.
ChristopherChilds
Contributor
March 18, 2026

Thank you. I will try this. 

I thought to actually read the readinessprobe against /login? it seems to be working so far. Then I do not need to add any custom probe logic. Instead I can run against httpget.

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DEPLOYMENT TYPE
SERVER
VERSION
10.3.18
TAGS
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