spam in user comments

[Alex Benusovich]

On this page https://jira.atlassian.com/browse/BCLOUD-17202  the user takgibrutz1 keeps posted comments with spam.

[Andy Heinzer]

Hi @Alex Benusovich 

Thanks for reporting this.  I have created an internal ticket with my team to address the spam comments.  Sorry for the inconvenience here.

Andy

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Atlassian has a bit of a problem in that it is too easy to create throwaway/bot/spam Atlassian accounts.

All Atlassian accounts automatically get some write access to some Atlassian systems, and the spammers take a lot of advantage of that.

That access includes commenting (and other stuff) in JaC, as you have pointed out, but also the ability to raise support requests, post here in the Community, and even create trial/free Atlassian Cloud systems with which they can generate more spam.

Different systems have different ways of dealing with abuse such as spam.

But it's not joined up well enough for me to do anything.  I can't find takgibrutz1 on Community, so we can't flag any abuse from here.

TLDR: JaC doesn't have much of an abuse handling system, Community can only handle abuse from the Community, so I've asked Atlassian to take a look directly.