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[solved ] Login with two factor authorisation

Valerie Zoltobroda
September 3, 2024

 

Hi !

a user, mistakenly requested double authentication but he deleted everything he received (recovery code and key). He can no longer connect and I, as admin, can't do anything.

I tried deleting his account to recreate it but that doesn't work either.

 

 

Can you help us please?

Valerie

1 answer

0 votes
Valerie Zoltobroda
September 3, 2024

solved; we found the email that allows it to generate a new key (but I'm curious to know how to do it if the email is lost)

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