site creation error

[minsu.lee]

Error creating

motlab.atlassian.net 

When I try again with the same name, I get a message with the token I'm already using

[Samuil Enchev]

Hi @minsu.lee

I’m following up on this and apologize for the delay in our response.

I’ve checked our records and can see that your site was successfully created on March 17th.

The "token already in use" error occurred because the site name was already registered to your account during that initial attempt. 

In case you are still unable to access the site or if you encounter any other issues, please let me know here so I can investigate further.

Regards,
Samuil

[Kristian Walker _Adaptavist_]

Hi Minsu,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

Regards,

Kristian