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site creation error

Aparna
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 17, 2025

Hello Team,

I tried to create Jira in my google, yahoo, safari browsers but am unable to create it, i even tried clearing all cache, tried Incognito mode, tried at different times .

whenever i try to create a site i got same error like below 

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: 535882d376784011bea0fbbacd491e2a)

 

pls can anyone help me in resolving this? 

Thank you 

3 answers

0 votes
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 23, 2025

Hello @Aparna  ,

Good day! Welcome to Atlassian Community :)

Could you please tell us if you are still facing the issue? If you still facing issue let us know and we can create a ticket with the team 

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 19, 2025

Hello,

Welcome to community :) 

Are you still facing the issue? I see a site created from your gmail account.

If you still facing issue let us know and we can create a ticket with the team 

Thank You,

Prachi

0 votes
Trudy Claspill
Community Champion
December 17, 2025

Hello @Aparna  

Welcome to the Atlassian community.

I have flagged your post to raise it to the attention of Atlassian team members. They should reply within 2 business days.

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