script runner question for custom fields - notification issue

[Sam Rajagopal]

We have a custom field called 'Customer Impact'. Please note the single space between 'Customer' and 'Impact'. When this field is set, I would like to send an email to customer support organization. If you have any thoughts, please suggest. Hoping to use "script runner".

I went ahead and added a new event as follows :

system -> events -> Add New Event
Name : Informed Support
Description : Customer Impact field updated
Template : Issue updated

How do I associate this event with the workflow ?
Basically, how to generate notification by watching for the status of a custom field. ?

My another question is - in our jira project screen, we have a checkbox for doc required (yes/no). If checkbox is checked, I would like to be able to send a notification to the doc team.

Thanks Jamie

[JamieA · Accepted solution]

If you're not sure about your condition, test the different clauses separately. If you just want to check the text field has a value use:

cfValues['Customer Impact']

I think that is all you need.

[Sam Rajagopal]

thanks Jamie. That works.

[Sam Rajagopal]

I chose "Send a custom email" listener, with the condition string to be -

changeItems.any {it.get('field')=='customfield_10301'} && cfValues['customfield_10301'] == 'true'

Email Template = $issue

Subject Template = customer escalation for $issue

I don't see any email coming along.. 10301 is the id for  custom field "Customer Impact" This is a text entry box where you can type in, a paragraph. So, value == "true" is reasonable ?

any clues please ?