sandbox expired

[jisun lee]

Hi 

I use premium JIRA(annual payment) and sandbox environment

as far as I know, sandbox don't need separate payment.

but I got this mail and found out it was a monthly payment about sandbox.. 

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Additionally, my jira production data's expriration date is 27 July 2022

I want to know the reason.

[Dirk Ronsmans · Accepted solution]

Hi @jisun lee ,

that does seem odd. I think it might be best for you to open a Sales inquiry through https://support.atlassian.com/contact so they can dive in to the financials and see what's going on.

[jisun lee]

oh my god,,, I didn't know it was serious... I followed your advice!! Thanks!!! 

[jisun lee]

I solved this issue!

I subscribed to some trial apps before copying the product to the sandbox.

So I coludn’t find the expired apps and I cannot manage my subscriptions.

and I heard about my expired apps from https://support.atlassian.com/contact
 

Then, download my expired apps once more and cancel my subscription,

No more recieved expired info mail