The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

restrict the share option

heike siegert
April 20, 2023

Hi,

I am looking for a way to restrict the share option in the customer interface to certain groups.
I do NOT work with organizations. Does anyone know of a way?


Thanks in advance

 

Heike

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
April 20, 2023

Hi @heike siegert ,

are u talking about "share" in a JIRA Service Desk project or a standard share button at issue level in JIRA Work Management/JIRA Software project?

If you are in JSM Project :

  1. From your service project, go to Project settings > Customer permissions.

  2. Under Service project access, select who can access the help center and send requests.

  3. Under Customer sharing, select who customers can share requests with.

  4. Select Save.

BTW You can not limit share to specific groups

Fabio

TAGS
AUG Leaders

Atlassian Community Events