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restoring icons to teams

dsmith
Contributor
March 31, 2025

As of today jira has removed all of our team icons. We use a relatively large number of teams and the icons make it manageable to immediately see which team is working on what. This morning they were replaced with generic and nearly indistinguishable duplicates of each other:

Screenshot 2025-03-31 123803.png

Whats frustrating is the icons are still saved under each team, they just won't display and I can't find any settings to restore the good behavior.

 

Does anyone know how to fix this bug?

3 answers

3 accepted

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5 votes
Answer accepted
Gabe Williamson
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April 1, 2025

This is especially painful for us because we have been using teams for quite some time, and the forced opsgenie => JSM transition created duplicate teams. Everyone knew to just use the team with the icon. Now the icons are all generic trash and no way to easily differentiate between the duplicate teams.

Carrie Bonnell
Contributor
June 25, 2025

We have the same problem! We were using the teams with header images/icons as the "official" team where we had duplicates created.

5 votes
Answer accepted
dsmith
Contributor
March 31, 2025

Looks like someone filed this: https://jira.atlassian.com/browse/JRACLOUD-93878

Carrie Bonnell
Contributor
June 25, 2025

Thanks for sharing this link!

3 votes
Answer accepted
Shawn Doyle - ReleaseTEAM
Community Champion
March 31, 2025

Hi @dsmith 

I'm seeing the same thing.  It does not appear to be anyway to change the icon, even when creating a new team the icon is chosen for you.  I would think this must be an oversight on Atlassian's part.

 

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