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reply button not visible anymore in JIRA and JSM

GO
Contributor
April 23, 2025

"Reply to comments for meaningful conversations in Jira" was already rolled out, we used the reply button happily, but it is not visible anymore.

2 answers

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Piyush Annadate _ACE Pune_
Community Champion
April 23, 2025

Hi @GO ,
There could be an changes in the continous deployments or tracking - Suggest you to create a support ticket with Atlassian to re-enable or check for possible cause for the same.

GO
Contributor
April 24, 2025

can you please send me the link where?

Piyush Annadate _ACE Pune_
Community Champion
April 24, 2025

https://support.atlassian.com/ - Anyhow I've asked Atlassian support team to check this and respond. 
"We received your request. Help is on the way! An Atlassian Support Engineer will review the post and respond on this thread within 2 business days."

Like GO likes this
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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2025

Hi @GO 

I understand that a reply feature does not appear within your site.  It looks like this might be due to the nature of this site being a sandbox, but either way I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-404132 so that our team can investigate this further.

Andy

GO
Contributor
April 25, 2025

Dear Andy, it is not a sandbox. Anyway, thank for creating the support case for me, already sent a screenshot there and assuming, that changing the release track from "continuous" to "bundled" took our "reply" button.

Cheers, GO

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