recurrinwarning we encounter during CSV imports in Jira Cloud, specifically when using parent-based

[Saba Kasrelou]

I will explain our setup and the issue in detail to make the situation fully clear.

Our Project Setup

• Jira Cloud

• Team-managed project (not company-managed)

• We are intentionally not using Epic Link

• We are using the new hierarchy model based on:

  • Work type (Epic / Task / Sub-task)

  • Parent (internal work item ID)

This approach is based directly on Atlassian’s official documentation for CSV imports using Work item ID and Parent.

Despite the correct behavior above, the import always finishes with warnings such as:

"Cannot add value [ Work item ] to CustomField [JTE-XXX] in Epic Link.
Probably value was in incorrect format."

And the tasks are not properly linked to their corresponding epic.

It is also strange that the issue is inconsistent. In some cases, when I remove and re-add tasks, they link correctly, but when I repeat the same process, they are no longer linked again.

Thank you

Saba

[Trudy Claspill]

Hello @Saba Kasrelou 

Welcome to the Atlassian community.

This is a known limitation. Refer to

https://jira.atlassian.com/browse/JRACLOUD-83172

And there is a known bug on this functionality showing that specific error for Company Managed projects. I believe it is affecting Team managed projects also.

https://jira.atlassian.com/browse/JRACLOUD-96848

There is also this issue which could relate to your statements about trying the same process and the links no longer being present.

https://jira.atlassian.com/browse/JRACLOUD-81933