recovering Jira administration access for our Atlassian site

[Bogdan Buzatu]

Hello,

The account previously used to administer the Jira site was associated with an email address that has since been deleted. As a result, we can no longer access the administrator account or receive password-reset and account-recovery emails.

At present, we need to identify or restore access to the existing Jira administrator, or assign administration access to my active Atlassian account. We can provide proof of ownership or control of the organization and domain, along with any other verification details required.

We are using Jira in cloud iottotal.atlassina.net. 

Thank you 

Bogdan 

[Marc -Devoteam- · Accepted solution]

Hi @Bogdan Buzatu 

Because this involves specific billing adjustments or manual site restoration/access actions, The Atlassian Billing and Licensing team will need to handle this.

To get this resolved, please follow these steps to create a support ticket:

1. Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).
2. Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.
3. Under How can we help you?, select Quotes and Plan Changes.
4. Under Choose a topic, select Change cloud plan.
5. Fill in the details.

If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Bogdan Buzatu]

 @Marc -Devoteam- 

Thank you very much for your support, i have done the steps you mentioned and now waiting for reply from support team .

I will update here when i have new information 

Bogdan 

[Bogdan Buzatu]

Hello 

Thank you again for the support, after contacting the Atlassian support center they replied quick, and the most helpful part was that they indicated what other users where organization admin so i can contact them and solve my issue, After adding the organization admin in the conversation with the support team the issue was solved and i could change the current oraganization    admin .

Bogdan