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"internal error " when uploading an non-picture file

xiaopeng xi August 11, 2018

in any uploading attachment scenario ( editing a task or story etc.) it is find when uploading a picture file. But when uploading any non picture file ( pdf, or zip or anything) there will an error message shown below

 

屏幕快照 2018-08-11 下午7.01.32.png

5 answers

0 votes
xiaopeng xi August 11, 2018

it turns out that nginx rejected the POST request due to the oversize of the file.

0 votes
Moses Thomas
Community Champion
August 11, 2018

@xiaopeng xiPlease provide what the log files says  in  {JIRA_HOME_Folder}/log/atlassian-jira.log

then show what  the logs  says  and we might be able to  help  you  accordingly.

 

Best!

0 votes
Nic Brough -Adaptavist-
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August 11, 2018

What does the application log file say the problem is?

0 votes
xiaopeng xi August 11, 2018

solved. it was my nginx limitation of POST size. 

0 votes
xiaopeng xi August 11, 2018

it seems to be not the problem of file type. it's the size. but I do check the max size of attachment is 10M, but when i upload over 1M this error occurs

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