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"We couldn't connect to your project" error configuring software release dates for a JWM project

Nicolo_ Manzotti
I'm New Here
I'm New Here
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March 6, 2025

When I try to configure the software release dates for a Jira Work Management project's calendar, I receive the following error:

"We couldn't connect to your project. Make sure you're connected to the right network or contact your workspace admin for support."

 

I created the JWM project, and I should have all the required authorizations for the Jira Software project I'm trying to select as I've done the same things on another JWM project in the past.

 

Any ideas on how to solve this?

 

Thanks for your support :)

 

image.png image.png

 

1 answer

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2025

Hi Nicolo,

Welcome to community :) 

I understand you are trying this feature : https://support.atlassian.com/jira-work-management/docs/surface-software-team-releases-in-business-team-calendars/ to be able to connect software project to your JWM project 

You’ll need to be the project admin to add software releases to a business team’s calendar.

You could you please confirm if you have the permission and trying to connect only one project ?

If all good, then please raise a ticket to https://support.atlassian.com/contact/ so that the team can further debug this

Thank You,

Prachi

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