"User does not have the 'Browse Projects' permission" even though he does?

[Tom Taylor]

The goal here is to have all users able to view all/any tickets. 

1. I've made sure all of our end users are service-desk-customers. 

2. "Browse Projects" is enabled to Administrators and Service Desk Team 

I can't for the life of me figure out how to add members of the service desk team but below screenshot would suggest to me that they already have privileges? 

https://imgur.com/3iu91X2

[Alexey Matveev · Accepted solution]

Hello,

To add a user to the Service Desk Team, you need to go to project settings -> users and roles and add required users to the Service Desk Team role.

[Tom Taylor]

We're using AD as auth, should I just be able to add an AD group "everybody" to the group ? 

I'm convinced this already works though as all users are able to login and submit tickets. 

[Alexey Matveev]

You can use the permission helper to find out why users do not have the browse projects permission.

You can find more info about permission helper here:

https://confluence.atlassian.com/adminjiracloud/using-the-permission-helper-868982879.html